At MKShop, we are committed to providing high-quality products and a reliable shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with our policy outlined below.
1. Return Policy (Within 21 Days)
You may request a return within 21 days of the delivery date under the following conditions:
- The item must be unused and in original condition
- All original packaging, tags, accessories, and free gifts must be included
- The product must not be damaged by the customer
- You received an incorrect, defective, or damaged item
Items Not Eligible for Return
- Used or worn products
- Items damaged due to customer misuse
- Clearance / sale items
- Personal-use or hygiene-sensitive items (for safety reasons)
2. Refund Policy (Processed Within 7 Business Days)
Once the returned item is received and inspected, your refund will be processed within 7 business days.
Refunds Will Be Issued To:
- Bank Account
- Or the original payment method used during purchase
Shipping Fee Refunds
- If you received a defective or incorrect item, shipping charges will be refunded
- For change-of-mind returns, shipping fees are non-refundable
3. Exchange Policy
Exchanges are welcome and depend on stock availability.
You may request an exchange for a different size, color, or item.
4. How to Request a Return or Refund
To initiate a return or refund, please contact us with your order number, product photos, and reason for return.
Customer Support Contact
📧 Email: mkshoppkstore@gmail.com
📞 Phone / WhatsApp: +92 348 1124534
Our support team will respond within 24–48 hours.