📦 1. Return Eligibility
At MKSHOP, your satisfaction is our priority. You may request a return if:
- You receive a wrong item or damaged product
- The item is not as described
- The request is made within 3 days of delivery
To be eligible for a return:
- The product must be unused and in original condition
- It must include original packaging and invoice
🚚 2. How to Request a Return
Please contact us on WhatsApp at 03481124534 with your:
- Order number
- Product images (if damaged or incorrect)
- Reason for return
Our team will verify and guide you on the return process.
💸 3. Refund Process
- If your return is approved, we will process your refund through JazzCash or EasyPaisa within 3 to 5 working days
- For Cash on Delivery orders, refund will only be made via bank transfer, JazzCash, or EasyPaisa
- Shipping charges (if any) are non-refundable unless return is due to our mistake
🚫 4. Non-Returnable Items
We do not accept returns on:
- Used or damaged products (by customer)
- Opened cosmetics or hygiene items
- Custom orders or sale items (unless damaged)
🔁 5. Exchange Policy
Need a size or color change? We’ll happily exchange your item if available in stock. Customer may have to cover return shipping unless exchange is due to our error.
📞 6. Need Help?
We’re here to assist you every step of the way.
📧 Email: mkshoppkstore@gmail.com
📱 WhatsApp: 03481124534